Frequently asked questions

Can’t find the answer you’re looking for? Reach out to us on ourhelp page.

How do I set up an account on Hoardboard?

To create an account on Hoardboard. First, navigate to the top of the page and find the sign-in button. From the sign-in page, choose to sign-up. Enter your email address, choose your account type and decide on a secure password. You’ll now be able to upload a profile picture and enter your username creating your new account.

How do I connect/create a stripe account?

To create or connect a stripe account, go to account settings and navigate your way to payment information. Here you can connect your Stripe account by following the on-screen instructions.

How do I list an item?

Listing an item is easy! In the top bar, choose List an Item. Enter your listing title and choose a category. Add an item description and add the item's condition. Upload the item's image using the item uploader. List to buy it now or trade with other users. Enter the item's price and confirm your listing!

How do I contact another user on hoardboard?

You can contact a seller by clicking their name and navigating to their profile page. On their page click the message icon by their name and sending your message to them.

How do I remove my own listings?

We have no fees for de-listing an item, so if you change your mind or your item sells elsewhere you can take the item down by going to the item’s page and choosing to delete listing. Once you delete a listing you will not be able to get it back and will need to relist it again if you change your mind.

How much does it cost to sell on hoardboard?

The cost to sell on hoardboard varies depending on the item being sold and the pricing plan chosen all listings are subject to a 1.4% + 30p payment fee. Our free tier users are subject to an additional 6.6% platform fee. Our collector tier and vendor tier subscription offer lower platform fees. To learn more about our pricing options and determine the best plan for your needs, please visit our website or contact our support team.

Why use hoardboard?

Hoardboard is a new way to buy, sell and collect online. We offer cheaper fees than other online marketplaces and have better security than selling through on social media. Our platform is dedicated to making sure collectors like you feel secure in selling and trading online.

Can I get a refund if I am not happy with my product?

If you are unhappy with the product you have received for whatever reason get in touch and we may be able to issue a refund. We are unable to cover damages due to the postal service.

What do I do if I think an item is fake?

If you spot a fake on our site, or if you think you have received a fake or counterfeit item, get in touch with us. We take every step to prevent this from happening, if you do happen to have a suspicion of an item on our site, please do get in touch using our contact form.